If you are unable to find the answer to your question why not speak to us on 0845 838 7017, we would love to hear from you and are happy to help in any way we can.
Select the items you want from the website and add them to your shopping basket. When you have finished shopping follow our simple checkout procedure. You will be required to log in before giving any payment details, as this will direct you to the secure payment section. If you have placed an order with us before enter your user name and password to log in. If you are a new customer follow our quick and easy steps to create an account.
Please click on the link 'lost password' on the account log in panel and follow the instructions. Your new password will be sent to your email address.
We are happy to accept online payment by the following card types:
Maestro, Visa, MasterCard, Solo, Visa Debit, Electron, and American Express.
Simply follow to instructions at the check out, if you experience any problems or have any questions please call us on Tel: 0845 8387017, we’d be happy to help.
You can also pay by cheque, made payable to Du Veldt Interiors Ltd, please post to:
Du Veldt Interiors Orders
Low Craighead
Girvan
South Ayrshire
Scotland
UK
KA26 9QG
We deliver by Courier to UK Mainland as standard delivery.
We deliver to the Scottish Highlands, Channel Isles, Republic of Ireland and all other offshore locations under a separate tariff.
We do offer delivery to overseas destinations, For delivery charges, please contact us by email providing your full postal address and details of your order.
We will get the best possible shipping price and inform you by email. If you are happy to proceed with your order, this shipping option will be added to the website so you can then go ahead and order online.
Please note local mport charges may be payable on receipt. All orders will be charged in British Pounds Sterling.
A signature is required to confirm receipt. If there is no one available to accept the order at your delivery address, The courier will leave a card asking you to call to arrange re-delivery or collection from your nearest depot. Please note that the courier will return any undelivered parcels to sender if they remain undelivered after 7 working days.
We hope you love your purchase when it arrives, but if for any reason you are dissatisfied, no problem, we will exchange the goods if you wish, or give you a full refund, provided the goods (excluding Sale items) are returned to us in perfect condition, unused and in the original packaging within 10 days of receipt.
We will not be responsible for postage or carriage of retuned goods, and recommend insurance for expensive items, and a registered post option as we cannot be responsible for missing parcels without proof of posting.
If you wish to return goods:
Please advise us by email on
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Re wrap the goods in the original packaging ensuring fragile items are securely protected. Apply the return label supplied with your order ensuring the original address label is covered over. If you do not have the returns label please clearly address to:
Du Veldt Interiors Returns
Low Craighead
Girvan
South Ayrshire
Scotland
UK
KA26 9QG
We will inform you by email when the goods have been received and will process your refund or replacement as quickly as possible. Refunds will be issued to the debit or credit card originally used to make payment. Please allow 10 working days from receipt of your return for this to reach your account.
Please email us on
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or call us on Tel: 0845 8387017 describing the damage. We will issue you a returns reference number and instructions on how to return the goods to us. We will arrange for the goods to be collected by DHL, and ask you to obtain a proof of consignment certificate. You will be responsible for the goods until we receive them. We will arrange replacement goods or a full refund.
No problem, if you wish to return a gift item we are happy to exchange it for an equivalent replacement or we can offer a full refund to the debit or credit card holder that originally made payment.
Unfortunately we do not have the facility to deduct VAT when charging for goods. Customers who are resident in the Channel Islands and qualify for a VAT refund should email us or contact us on Tel: 0845 8387017 between 9am - 5pm, after delivery has been received. We will then credit the amount of VAT charged on the total of your goods.
